Kulkarni Medical Center Enhances Multi-Specialty Coordination and Care Delivery Using AWS
Learn how Kulkarni Medical Center improved diagnosis turnaround, strengthened billing accuracy, and enhanced coordination across specialties, delivering faster care and improved operational efficiency using an integrated system on AWS with OneCare.
Benefits
4 days → 2 hours
lab result delivery
60% → 94%
improvement in billing accuracy
40% → 5%
reduction in revenue leakage
28%
reduction in operational costs
Overview
Kulkarni Medical Center provides consultation, diagnostic, and billing services across multiple specialties. As operations expanded, managing coordination between these functions became increasingly complex due to disconnected systems and manual processes.
The lack of integration between consultation, laboratory, and billing workflows affected diagnosis timelines, billing consistency, and overall operational efficiency. Lab result delays and manual processes contributed to longer patient cycles and inefficiencies across departments.
To address these challenges, Kulkarni Medical Center partnered with OneCare to implement an integrated system on AWS.
About Kulkarni Medical Center
Kulkarni Medical Center is a multi-specialty healthcare provider based in Bangalore, offering consultation, diagnostic, and clinical services. The center focuses on delivering coordinated care across specialties while improving operational efficiency and service delivery.
About Kulkarni Medical Center
Kulkarni Medical Center is a multi-specialty healthcare provider based in Bangalore, offering consultation, diagnostic, and clinical services. The center focuses on delivering coordinated care across specialties while improving operational efficiency and service delivery.
Opportunity | Improving Workflow Coordination and Reducing Delays
At Kulkarni Medical Center, patient care involved multiple steps—from consultation to diagnostics and billing. However, these processes operated independently, making coordination across departments difficult and time-consuming.
Lab processing required 3–4 days to deliver results, affecting diagnosis timelines. Manual billing processes led to 40% revenue leakage, while paper-based documentation slowed the movement of information across departments.
There was no integration between consultation outcomes, diagnostic processes, and billing systems, leading to inconsistencies and repeated patient visits. Appointment scheduling inefficiencies contributed to overcrowding, and limited analytics reduced visibility into performance across specialties.
In addition, the absence of automated quality control in lab operations and compliance gaps added to operational complexity.
These conditions required a system capable of improving coordination, reducing delays, and enabling consistent processes across all functions.
Solution | Implementing Integrated Clinical and Billing Workflows on AWS
To bring consultation, diagnostics, and billing into a more coordinated flow, Kulkarni Medical Center worked with OneCare to implement an integrated system that connects these functions into a single operational framework.
The solution included deployment of a medical center system using AWS HealthLake and HealthScribe, supported by a microservices architecture built on ECS and AWS Lambda, with secure data storage using Amazon S3.
Patient registration and scheduling were digitized using AWS Amplify and Amazon Lex. Specialty-based electronic health record workflows were introduced to improve data access and consistency, along with telemedicine capabilities using Amazon Chime SDK.
Lab operations were automated using Amazon Textract and Lambda functions, along with AI-based document analysis and IoT-based monitoring for lab equipment. Real-time result delivery and alerting were implemented using dashboards and Amazon SNS.
Billing processes were integrated across consultation and lab services, enabling real-time insurance verification using AWS Lambda and automated claims processing using Amazon SQS. Financial dashboards were implemented using Amazon QuickSight.
Clinical decision support was enabled using Comprehend Medical and document analytics, supporting data-driven diagnosis and treatment planning.
Patient experience improvements included a unified journey across services, mobile access for appointments and results, automated notifications, and digital record accessibility.
Outcome | Improved Efficiency Across Clinical and Financial Processes
Following the implementation, Kulkarni Medical Center achieved measurable improvements in diagnosis turnaround, billing accuracy, and operational efficiency. The integrated workflows reduced delays and improved coordination across consultation, diagnostics, and billing functions.
58%
Reduced Patient Visits
2 Hours
Lab Result Delivery
94%
Billing Accuracy
10 Days
Revenue Cycle Time
5%
Revenue Leakage
4.6 / 5
Patient Satisfaction
35%
Diagnostic Accuracy
65%
Staff Productivity
80%
Scheduling Efficiency
96%
Compliance Score
99.9%
System Uptime
45%
Wait Time Reduction
70%
Lab Efficiency
28%
Cost Reduction
These improvements resulted in more consistent processes across specialties, enabling faster diagnosis, improved billing performance, and better coordination in patient care delivery.
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